Terms of Service

1. Acceptance of Terms

Welcome to RFL PRO. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PLAYCRAFT TECH LLC, a limited liability company registered in the Republic of Uzbekistan (registration certificate No. 6344787 of 24 March 2026, Tax ID (STIR) 312898506, registered address: 26 Pakhlavon Makhmud street, 2nd passage, Chulpon MFY, Yashnabad district, Tashkent, Republic of Uzbekistan) ("Company," "we," "us," or "our"), governing your access to and use of the RFL PRO platform, including our Telegram application, website, and all related services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

RFL PRO is an entertainment and community platform for Counter-Strike 2 players. The Service offers skill-based tournaments, community activities and digital content (virtual currency and virtual cosmetic items). The Service does not accept bets or wagers, does not pay out money or money-equivalent prizes, and does not offer lotteries, bookmaking or games played for money.

2. Definitions

For the purposes of these Terms:

• "Service" refers to the RFL PRO platform, including the Telegram application, website, tournaments, unique items, and all related features.
• "User" refers to any individual who accesses or uses the Service.
• "Virtual Currency" or "Crystals" refers to the in-platform currency that can be earned or purchased within the Service.
• "Item Collections" refers to curated sets of Virtual Items. Unlocking an Item Collection with Crystals always delivers one Virtual Item from the published list of that collection.
• "Virtual Items" refers to digital cosmetic items, including CS2 skins, delivered through the Service. Virtual Items have no monetary value within the Service and are not a means of payment.
• "Subscription" refers to any recurring paid membership or premium service offered through the platform.

3. Eligibility

Age Requirement: You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you are at least 16 years old.

If you are between 16 and 18 years of age (or the age of majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

We reserve the right to request proof of age at any time. Users who are found to be under 16 years of age will have their accounts terminated immediately.

4. Account Registration

To access certain features of the Service, you must create an account through our Telegram application. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Not share your account with any third party
• Notify us immediately of any unauthorized access to your account
• Be responsible for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent activity.

5. Virtual Currency (Crystals)

5.1 Nature of Virtual Currency

Crystals are a virtual currency used exclusively within the RFL PRO platform. Crystals:

• Are a limited licence to access digital content of the Service and are not money, electronic money, a security or a means of payment
• Have no real-world monetary value and cannot be exchanged for cash, legal tender or any other property
• Cannot be transferred, sold, lent or given to other users, and cannot be used as a stake, bet or wager on the outcome of any event
• May only be used for services and Virtual Items within the RFL PRO platform
• Do not accrue interest and do not expire while your account is active

5.2 Earning Crystals

Users can earn Crystals through various activities including:

• Completing daily tasks and challenges
• Participating in tournaments and events
• Referral programs
• Special promotions

5.3 Purchasing Crystals

Users may purchase Crystals using real currency through licensed payment service providers authorised by the Company (including payment systems of the Republic of Uzbekistan). The seller of record is PLAYCRAFT TECH LLC. All purchases are:

• Offered in fixed packages; the price of each package, the currency and all applicable taxes are shown before you confirm the payment
• Concluded at the moment the payment service provider confirms your payment; the purchased Crystals are credited to your account immediately and an electronic receipt is made available to you
• Processed in accordance with the terms of the payment service provider you choose at checkout
• Subject to the Refund Policy in Section 9

5.4 Crystal Balance

We reserve the right to modify, limit, or reset Crystal balances in cases of:

• System errors or technical issues
• Suspected fraud or abuse
• Violation of these Terms
• Account termination

6. Subscription Services

RFL PRO may offer subscription-based premium services that provide additional features and benefits.

6.1 Subscription Terms

• Subscriptions are billed on a recurring basis (monthly or as specified)
• You authorize us to charge your payment method automatically for each billing period
• Subscription fees are non-refundable except as provided in Section 9

6.2 Cancellation

You may cancel your subscription at any time. Upon cancellation:

• You will retain access to premium features until the end of your current billing period
• No refund will be provided for the remaining period
• Your account will revert to free tier at the end of the billing period

7. Item Collections

7.1 What an Item Collection Is

An Item Collection is a curated set of Virtual Items. When you unlock an Item Collection with Crystals, you always receive one Virtual Item from the published list of that collection. There is no empty outcome: every unlock delivers a Virtual Item. Which item of the list you receive is selected by a random number generator.

7.2 Published Contents and Probabilities

Before you unlock an Item Collection, the Service shows:

• The complete list of Virtual Items in that collection
• The probability (percentage) of receiving each item or each rarity tier
• The number of Crystals required to unlock the collection

Rarity tiers are a cosmetic classification of Virtual Items. Rarity does not represent a monetary value, and the Service does not display or assign prices to Virtual Items.

7.3 Not a Game of Chance for Money

Unlocking Item Collections is a purchase of digital content, not a bet, wager, lottery or game played for money:

• The number of Crystals spent to unlock a collection is the same regardless of which item you receive
• No money, money-equivalent or property prize is ever paid out; the only result of an unlock is a Virtual Item delivered to your account
• The Company does not buy back Virtual Items, does not exchange Virtual Items or Crystals for money, and does not operate a marketplace where Virtual Items are traded for money
• You may not use Crystals or Virtual Items to bet or wager with other users or third parties

7.4 Virtual Item Delivery and Ownership

Virtual Items delivered through the Service:

• Are licensed to you for use within the Service and remain the property of the Company until delivered to your Steam inventory
• May be delivered to your Steam inventory at your request, subject to the Steam Subscriber Agreement and Valve's rules; the Company is not a party to any transaction you may later carry out on third-party platforms
• May be subject to delivery requirements and processing times published in the Service
• Cannot be exchanged for cash or other property through the Service

8. Tournaments

Tournaments organised through the Service are skill-based competitions in Counter-Strike 2. Participation is free of charge: no entry fee is charged, no stake is required and no bets are accepted. Tournament results are determined solely by the performance of the players on verified esports platforms. Prizes are Crystals or Virtual Items and are awarded according to the rules published for each tournament. Tournaments are open to users who meet the eligibility requirements of Section 3.

9. Refund Policy

9.1 Virtual Currency Refunds

Users are entitled to a refund of purchased Crystals within 14 days of purchase (and in any case as required by the consumer protection laws applicable to you, including the laws of the Republic of Uzbekistan and, for EU residents, EU consumer protection laws), provided that:

• The Crystals have not been used or spent
• No Item Collections have been unlocked with the purchased Crystals
• No Virtual Items have been acquired using the purchased Crystals

9.2 Exceptions

Refunds are NOT available for:

• Crystals that have been partially or fully spent
• Crystals earned through gameplay, promotions, or referrals (only purchased Crystals are eligible)
• Virtual Items delivered from Item Collections
• Subscription fees for periods already used

9.3 How to Request a Refund

To request a refund, contact us at legal@rflpro-uz.com with:

• Your account information
• Transaction details
• Reason for refund request

Refunds will be processed within 14 business days to the original payment method through the payment service provider that processed the purchase.

10. User Conduct

You agree not to:

• Use the Service for any illegal purpose
• Attempt to exploit, hack, or manipulate the Service
• Use automated systems or bots to interact with the Service
• Engage in fraud, including but not limited to payment fraud or chargebacks
• Buy, sell, trade or offer Crystals, Virtual Items or accounts for money or other property outside the Service
• Use the Service to organise bets, wagers, lotteries or any game played for money, or to launder money
• Use the Service if you are under 16 years of age, or purchase Crystals if you are under 18 without the consent of your parent or legal guardian
• Harass, abuse, or threaten other users
• Create multiple accounts to abuse promotions or referral systems
• Sell, trade, or transfer your account to third parties
• Use cheats, exploits, or unauthorized modifications in tournaments
• Violate any applicable laws or regulations

Violation of these rules may result in immediate account termination without refund.

11. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are the exclusive property of PLAYCRAFT TECH LLC or its licensors and are protected by intellectual property laws.

You may not:

• Copy, modify, or distribute any content from the Service
• Use our trademarks or branding without written permission
• Reverse engineer or decompile any software used in the Service

12. Third-Party Services

The Service integrates with or utilizes third-party platforms including:

• Steam — for item withdrawals and inventory management
• FACEIT — for tournament hosting and anti-cheat
• FASTCUP — for tournament hosting and anti-cheat
• Twitch — for live streaming
• Licensed payment service providers — for payment processing

Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the actions, content, or policies of third-party services.

RFL PRO is not affiliated with, endorsed by, or connected to Valve Corporation, FACEIT, Fastcup, Twitch, or any other third-party companies.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• AVAILABILITY OR RELIABILITY OF THE SERVICE

We do not guarantee that:

• The Service will be uninterrupted or error-free
• Any specific outcomes will be achieved through the Service
• Virtual Items will maintain any particular value

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYCRAFT TECH LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, DATA, OR GOODWILL
• DAMAGES RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICE
• ANY CONDUCT OR CONTENT OF THIRD PARTIES ON THE SERVICE

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Uzbekistan, without regard to its conflict of law provisions. Mandatory consumer protection rules of your country of residence continue to apply where the law so requires.

Any disputes arising from these Terms or the Service shall first be addressed through negotiation by contacting us at the address below. Disputes that cannot be settled by negotiation shall be resolved by the competent courts of Tashkent, Republic of Uzbekistan, except where the law grants you the right to bring a claim elsewhere.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending notification through the Service or email for significant changes

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

17. Contact Information

For questions, concerns, or requests regarding these Terms, please contact us:

PLAYCRAFT TECH LLC
26 Pakhlavon Makhmud street, 2nd passage, Chulpon MFY, Yashnabad district, Tashkent, Republic of Uzbekistan
Tax ID (STIR): 312898506
Email: legal@rflpro-uz.com

We aim to respond to all inquiries within 5 business days. Consumer claims are handled in accordance with the Law of the Republic of Uzbekistan "On Protection of Consumer Rights" and the Law of the Republic of Uzbekistan "On Electronic Commerce".